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General conditions of service

The following general conditions constitute a completion of agreements between the customer and the company CASA GALANTE di GALANTE MARCO & GALANTE LUISA S.N.C., Manager of the accommodation facilities “CASA GALANTE” in Via Zorutti No. 19 in Cividale del Friuli (UD) – Tax code and VAT no. 02617660309.

Pursuant to Legislative Decree 185/99, the contract is stipulated with the consumer’s consent to the use of remote communications techniques.

All customers must notify Casa Galante regarding the entry and departure at the facility for notification requirements and for registrations according to law by issuing a copy of an identity document. Furthermore it is compulsory to communicate the times of arrival and departure for the delivery and return of keys.

Those who are not regular commit a crime envisaged and punished by law. Visitors are also required to seek authorisation to enter.

The room must be vacated by things and people within 10.30 a.m. of the departure day except for specific authorisation by the facility.
The reservation shall be deemed to have been carried out in all respects with the payment of an amount equal to 100% of the price of the same reservation. This  amount is used as a penitential deposit.
Payment can be made by credit card or bank transfer. In case of payment by bank transfer the beneficiary details will be communicated by e-mail.

The following are the conditions for the cancellation of the reservation:
For notices of cancellation arrived up to seven days before the expected date of arrival: refund of the whole deposit.
For notices of cancellation less than seven days from the expected date of arrival: no refund of the deposit.

The cancellation request must be forwarded by electronic mail. Reservations and cancellations will be considered valid after confirmation provided by facility to the customer.
For room prices please refer to the prices listed on the website www.casagalante.it
Prices are inclusive of taxes and services.
Prices do not include breakfast.
The facility offers  the following services to its guests:
1. Reception service.
2. Room cleaning is guaranteed once a week.
3. Supply and change of bed linen, including bathroom linen once a week and, at each change of guest.
4. The facility is able to accommodate small size pets, without any price change, only for reservations of rooms on the ground floor.
5. The rooms are fitted with equipped mini kitchens.
6. Rooms are equipped with WiFi and TV service.

It is possible that you may experience problems in the proper provision of services such as water and electricity. In these cases and due to adverse weather conditions the guest house “Casa Galante” cannot be held responsible.
It is forbidden to:
1. Disturb other guests.
2. Keep flammable materials and harmful substances, in the common areas and in the rooms.
3. Throw or leave trash or rubbish outside the specific bins.
4. Throw in the drain pipes materials that can clog up the pipes.
5. Make changes to the premises and furniture.
6. Tamper with the electrical system.
7. Use heaters or stoves of any kind except for the equipment provided.
8. Smoke inside the rooms and in common areas.
9. Keep weapons of any kind or genre.
10. Keep and/or use drugs.
11. Light fires.
Whoever causes damage to the building, the furniture, ware and appliances supplied, is held legally responsible under the regulations in force. Thefts and vandalism are immediately reported. The facility Casa Galante is not responsible for valuables (money, jewels, etc..) kept in guest rooms or in public areas.
For any dispute concerning the reservation of rooms and use of the services, the place of jurisdiction is Udine. The applicable law is the Italian law. Booking implies knowledge of the General Conditions and involves their unreserved acceptance or exception. If any terms of this contract were or become invalid or should there be an omission in this contract, the validity of the remaining conditions shall not be called into question. Compulsory communication according to art. 16 of L. 269/98 – the law punishes with the penalty of imprisonment for offences relating to juvenile prostitution and pornography, even if they are committed abroad.

The present general conditions are governed by the Italian laws.
We reserve the right to make changes to our site and to these General Conditions at any time.
In case of modifications to the General Conditions this shall be by means of appropriate communication through the site, without prejudice to the right of withdrawal.
For any controversy the competent Court of Jurisdiction shall be exclusively that of Udine.